Customer Service Representative - Urbana 18

To advance the purpose of InterVarsity, this position will respond to Urbana 18 inquiries in a timely, efficient, accurate and courteous manner and assist with check-in of all Urbana 18 participants.


  • Work with the Urbana Operations Team, Urbana Communications Team, Urbana Program Team and other InterVarsity staff to ensure efficient & appropriate representation of Urbana to various audiences
  • Respond to inquiries from staff, participants, and others, via phone, email or social media in a timely and accurate manner
  • Consistently apply registration policies and follow established response work flows
  • Contribute to the effectiveness of the Urbana Registration Team (URT)
  • Work in partnership within URT and with other teams as required
  • Developing a 10% funding base


  • Annually affirm InterVarsity’s Statement of Faith
  • Shared value in the mission of Urbana – To compel this generation to give their whole lives for God’s global mission
  • Previous customer service or call center experience preferred
  • Bachelor’s degree preferred
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, Access and PowerPoint)
  • Effective oral and written communication skills
  • Attendance at a pervious Urbana conference strongly preferred
  • Experience with using social media for business communication preferred
City Madison
State: Wisconsin
Job Status: Full-Time / Non-Exempt / Limited Term
Job Team: Urbana Operations
VP Area: Urbana
Start Date: April 2, 2018

InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity’s Statement of Agreement: Purpose and Doctrinal Basis.